Wholesale Online Application

Minimum Purchase

There is a minimum purchase of $50 for all orders. This total does not include shipping. If the shopping cart has items less than $50, the customer will not be able to continue through checkout.

Registration

• Registration is required to view prices and order.
• Click Sign Up and fill out the form to become a registered customer.
• Customers must provide a valid resale tax id number when they register.
• Contact your state's Department of Revenue for instructions.
• Non-US customers can put "International" for their resale number.

Product Images

• Images are taken with a high quality, digital camera.
• All pictures are from stock and no touchups are made.
• The images are reviewed for accuracy before being placed on the website.
• Every computer has different color settings.
  We are not responsible for the color settings on your system.
• The text description should be given more weight when considering ordering an item than the shades of color in the image.
• Slight differences in color hue between the website and the physical item is possible. This is not grounds for returning the item.
• Major differences in color between the website and the physical item or wrong picture for the item is a mistake.
• Please notify us immediately. Our email address is info@hndwholesale.com

Payment Types

• Visa
• MasterCard
• Discover
• American Express
• PayPal

Payment Terms

• All orders are prepay.

Credit Cards

The site www.hndwholesale.com uses the gateway payment company called "Authorize.Net". Authorize.Net is a very secure company and accepts most major credit cards. The site www.hndwholesale.com has set few added security option. For this reason all buyers are required to input the CVV/CCV (Card Verification Value / Card Code Verification). This is a 3 to 4 digit number on all major credit cards.Furthermore, an order will NOT be processed if the billing does NOT match the address on the card. Lastly, Authorize.Net will ONLY accept international credit cards if customer provides us with the following:

1. Two references from two different businesses in Los Angeles that the customer has done business with for at least three months.
2. Copy of business license/resale id number.
3. Copy of driver's license/valid id.

PayPal

• All PayPal orders are address verified.
  To do this, we send the shipping address you list to PayPal. PayPal will tell us if the address is confirmed.
• A "confirmed" address is not the same as being a "verified" member of PayPal.
• It is very important that the shipping address on our website match the address in PayPal exactly.
• The website will give you a warning if your PayPal does not recognize the address.
• First time customers paying with PayPal must have an address that is Confirmed by PayPal.
• This link has instructions about confirming your address:
• http://pages.ebay.com/help/pay/questions/confirm-address.html
• If you submit a payment through PayPal with an unconfirmed address, your payment may be refunded and you will have to arrange alternate payment.

Money Orders and Cashier's Checks

• If you are a first time customer trying to place an order through Money Order/Cashier Check; we need the following in order for the order to be processed and sent out:
  1. Two references from two different businesses in Los Angeles that the customer has done business with for at least three months.
  2. Copy of business license/resale id number.
  3. Copy of driver's license/valid id.
• Send your payment to our mailing address:
• hndwholesale.com
  Attn : Returns
  1111 Stanford Ave #101
  Los Angeles, CA 90021
  USA

Wire Transfer

• Before we do any work on your order, we will wait for your wire transfer.
• We will email you wire transfer instructions when you pick the "Wire Transfer" payement type.
• If you do not get instructions within one (1) business day, email us asking us for instructions.
  Our email is hndwholesale@gmail.com
• Always include your order number as part of the information you send with your wire transfer.

Discount Policy

Selected items have quantity discounts and these are stated in the item details on the website and the prices will be reflected in your cart when you add the items to the cart.

Shipping

• When orders are received during business hours, the workers at www.hndwholesale.com will try to get the order out the same day otherwise all orders will be processed and shipped out at a maximum of two business days. Larger orders may take longer to ship out. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
• We use UPS as our shipping method.
• Costs vary depending on weight, size, and destination.
• Make sure your shipping address is correct before finishing your order. Errors will cause the package to be shipped to the wrong location and give you an invalid shipping quote.
• We do not ship UPS to PO Boxes because there are too many missed packages.
• Shipping times can be estimated by using the UPS website or the map below.

Refused / Unclaimed Shipments

• Refused or unclaimed packages will be charged a 20% restocking fee plus all shipping costs. UPS charges for both the delivery attempt and the return.
• Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restocking fee.

Returns

• All requests for any claims on your order must be made within 5 days (including weekends) in receipt of the merchandise, according to the tracking number.
  Any requests made after the fifth day will be refused with no exceptions.
  In all cases, reimbursements will be made by store credit, no exceptions.
  All returns will be processed through email to keep all records.
• All requests must be submitted to hndwholesale@gmail.com, including your order number, style number, explanation of the return, and picture of the merchandise, if necessary (must email a picture if you claim a merchandise to be defective).
• Returns must be shipped out on the next business day of our request and a tracking number must be emailed to hndwholesale@gmail.com.
  Do not ship out your return prior to our authorization.
  Any unauthorized or late shipments will be rejected with no exceptions.
• When returning items, include a copy of the invoice you received with your order.
• Any returns not shipped within 10 days in receipt of the merchandise according to the tracking number will be cancelled.
• There will be no exchanges.
  If you have a missing item, once we confirm it from our records, we will give store credit for the missing amount.
• We do not issue call tags for returns.
  You must make shipping arrangements to return the merchandise.
  Use a service that has tracking or delivery confirmation.
  We are not responsible for returns lost in transit.
• Ship returns to:
• hndwholesale.com
  Attn : Returns
  1111 Stanford Ave #101
  Los Angeles, CA 90021
  USA
• In receipt of your return, we will make reimbursements by store credit only.
• Any type of non-defective return will be subject to 15% restocking fee and shipping will not be reimbursed.
• Please mention your store credit on your next purchase so we can apply this credit onto the order.
• Order cancellations will be accepted if a written request is emailed to hndwholesale@gmail.com before we have processed your order.
• Once the order is processed, your request to cancel the order will be rejected.
• In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns.
• If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

Refused / Unclaimed Shipments

• There is no warranty on merchandise sold to your customers.
• There is no warranty on dozen pack merchandise.
• Dozen pack merchandise that has manufacturing defects will be exchanged for credit.
• To report a manufacturing defect, email us with your order number, the item number, and the nature of the defect.
  Our email address is hndwholesale@gmail.com
• Merchandise that has damage should be handled as shipping damage.
  Follow the Damage Policy
  All merchandise is examined by a picker and a packer before shipment.
  It was not be damaged when it leaves our warehouse.
• Defective merchandise will be credited to your account for future orders.
• If you have a credit, please include a reminder note for us when placing your next order.
• We may ask for the defective merchandise to be returned. If we do so, we will provide additional instructions to you
• Dozen pack items get minor breakage occasionally in transit. (One or two items broken.)
  Please do not make claims on this type of damage. The amount of paperwork makes this costly.
  We feel that the point system we have in place adequately compensates for these occasional, small losses.
  We reserve the right to disable points or refuse future shipment to anyone making claims of this nature.